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10 Jan 2026
AI Chatbot vs Human Support: When to use each
Za
ZapZap123 Team
Author
Many business owners fear: "Will my service become robotic?". The answer is: only if you want it to.
The 80/20 Rule
80% of questions are repetitive. That is a job for AI. The other 20% require empathy. That is a job for humans.
The Hybrid Model
At ZapZap123, we advocate the hybrid model. AI starts and solves the basics. If complex, it transfers to a human.