Privacy Policy

This policy describes how we collect, use, and protect information on our sites and applications.

1. Information Collected

• Registration: name, email, phone, and company data.
• Usage: access logs, IP, device, and navigation.
• Messages/webhooks necessary to operate automations and chat history.
• AI Conversation Data: Messages sent to the bot may be processed by LLM providers (such as Google Gemini or OpenAI) to generate responses, and are not used for public model training unless explicitly consented.

2. How We Use Data

• Provide the service, operate integrations, and offer support.
• Security, audit, fraud prevention, and product improvement.
• Transactional communications and, when applicable, product news.

3. Sharing

We may share data with:

• Infrastructure Providers: Servers and databases (e.g., Railway, AWS) to host the operation.
• AI Providers: Messages may be processed by third-party APIs (such as OpenAI or Groq) to generate intelligent responses, if the feature is active.
• Payment Processors: Such as Stripe/Asaas, to manage subscriptions.

We do not sell your personal data to third parties.

4. Cookies and Local Storage

We use cookies and local storage for session, preferences, and site operation. You can manage cookies in your browser.

5. Retention and Security

Data is stored for the period necessary to provide the service or comply with legal obligations. We use encryption in transit (HTTPS), access controls, and monitoring.

6. Your Rights

You may request access, correction, or deletion of data, as well as revoke consents when applicable. Contact: sac@zapzap123.com.br.